Get Started with Prescription Delivery Service

How do I get started with Prescription Delivery Service?

Get started by registering for Prescription Delivery Service. You'll need to provide your contact, health and payment information. You can register online or by mail.

Online: For 24/7 access to your prescription information, click Member Registration to create an online account.

Mail: Complete the Prescription Delivery Registration Form and mail to: WellDyneRx, P.O. Box 90369, Lakeland, FL 33804.

How do I get my first prescription filled and delivered?

Once you've registered, ask your doctor to send your prescription to WellDyneRx for the number of days your plan allows for mail order (for example, 90 days):

Electronically: This is the fastest way to receive your prescription. Ask your doctor to e-prescribe to WellDyneRx Mail Order Pharmacy.

Fax: 1-888-830-3608 or 1-877-221-1259. Only doctors may fax prescriptions to a pharmacy.

Phone: 1-866-490-3326 or 1-800-900-6570 (TTY). Only doctors may call in prescriptions to a pharmacy.

You may also mail your original prescription to WellDyneRx, P.O. Box 90369, Lakeland, FL 33804.

What does a mailed prescription need to include?

To mail in a new or renewal prescription:

  • Write the patient's address and date of birth on the back of the prescription, if this information is not already on the prescription.
  • Mail your prescription to: WellDyneRx, P.O. Box 90369, Lakeland, FL 33804
  • If it's your first order, you need to fill out and send a Prescription Delivery Registration Form or register online.

How long will it take for my medicine to be delivered?

The fastest way to get your prescription filled is for your doctor to e-prescribe. Once we receive your prescription, your medicine will arrive in approximately 7-10 business days by standard shipping.

What if I can't wait 7-10 days?

If you need your medicine quickly, you can pay for faster shipping. Or, you can ask your doctor to write two prescriptions. The first prescription is for a short term supply that you can fill right away at a participating retail pharmacy. The second prescription is for the maximum number of days your plan allows for mail service (for example, 90 days). By doing this, you will have a supply of medicine before you receive your mail order.

How do I order refills?

Refills are easy. You should order them at least three weeks before your prescription will run out. We'll email or call you with a refill reminder. You can order refills online, or through the WellDyneRx automated phone system by calling 1-866-490-3326. You can also mail the reorder form included with your previous shipment.

Can I transfer a prescription from another pharmacy?

WellDyneRx recommends obtaining a new prescription from your health care provider when transferring to the WellDyneRx Prescription Delivery Service.

Can I speak with a pharmacist directly?

Yes, WellDyneRx pharmacists are available to answer your medicine-related questions, such as side effects and drug interactions, 24 hours a day, 7 days a week. Simply contact Member Services at 1-866-490-3326.

Who do I call if I have a problem or question?

If you have a question about how to order a prescription or other member services, call Member Services at 1-866-490-3326.